of the animated show"SpongeBob SquarePants," one of the characters recalls the excellent service he had at a fancy hotel and noted the establishment had a golden motto engraved on the wall:"We shall never deny a guest even the most ridiculous request."
A common refrain was that while each employee took great personal pride in delivering exceptional service, the company can be overly reluctant to inconvenience a guest or push back against bad behavior. That leaves workers feeling stuck. A service team lead in California said that even though Target's wages are better than the norm in retail – its is about $17 per hour – lean staffing and an emphasis on performance metrics puts a lot of pressure on everyone in the store.
They shouldn’t have to be nice to customers who are acting like children & treating them so poorly. I agree the customer is always right is completely false. They are often wrong & cry babies