Complaints about telecommunications companies increase as Rogers outage top of mind - BNN Bloomberg

Complaints about Canada's telecommunications companies were up 12 per cent from a year ago, while a service outage at Rogers Communications last summer helped make the company the most complained-about provider for the first time, according to a new report. found Rogers led the way with 17.4 per cent of all complaints.

The number of complaints by Rogers customers about complete loss of service issues almost doubled, largely driven by the 187 complaints accepted by the CCTS related to the company's outage on July 8 and dissatisfaction with the subsequent compensation it offered. "We’re committed to doing the right thing for our customers and we’re working hard to make their experience better," said Rogers spokesman Cam Gordon in a statement.

Bell Canada president and CEO Mirko Bibic said in a press release he was"extremely proud" of the company's progress. It was followed by Telus at 13 per cent of all complaints received, as the company saw its complaints spike by 81.3 per cent, from 535 to 970, compared with last year.Rounding out the top five, Rogers-owned Fido received 11.9 per cent of complaints and Telus-owned Koodo garnered nine per cent.

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