News Formal

These SA banks top the list for most complaints | Business

  • 📰 News24
  • ⏱ Reading Time:
  • 30 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 15%
  • Publisher: 80%

Malaysia News News

Malaysia Malaysia Latest News,Malaysia Malaysia Headlines

Nedbank saw the biggest increase in formal complaints at the Ombud for Banking Services. | News24_Business

Capitec led the pack with over 1 800 formal cases, overtaking Standard Bank, which wore the dreaded crown in 2021. FNB had the most formal cases investigated by the OBS in 2020.However, OBS's operations manager, Edrich Buytendorp, was quick to point out that the number of formal complaints opened per bank doesn't mean that the bank is the most-complained-about in the country.

"The number of files open per bank is not necessarily indicative of the bank's complaint handling performance, or its performance in general for that matter. Banks vary considerably in size, client profiles and product mix. These factors all impact the number of complaints made against the bank to the OBS," he said.

Buytendorp said that there had been a consistent trend in the increasing complaints against Capitec in the past three years, but this could be attributed to the bank's rapid growth and the fact that it has the largest customer base.

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 4. in MY
 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.

Malaysia Malaysia Latest News, Malaysia Malaysia Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Unemployment rate slightly higher due to technicality, but embattled SA is still creating jobs | BusinessThe official unemployment rate increased by 0.2 of a percentage point to 32.9% in the first quarter of 2023, from the fourth quarter of last year, Statistics SA reported on Tuesday. | News24_Business
Source: News24 - 🏆 4. / 80 Read more »

WATCH | AfDB plans to raise R67bn to compensate white Zimbabwean farmers | BusinessThe African Development Bank plans to help Zimbabwe raise $3.5 billion needed to compensate white farmers evicted from their land more than two decades ago. | News24_Business
Source: News24 - 🏆 4. / 80 Read more »

Mediclinic looks set to delist in London on 26 May | BusinessSA's most valuable private hospital operator, Mediclinic, looks set to delist in London on 26 May after receiving approval from the South African Reserve Bank's financial surveillance department. | News24_Business
Source: News24 - 🏆 4. / 80 Read more »

Acting Eskom CEO doesn't 'lose sleep' over a blackout - but worries about Stage 8 | BusinessActing Eskom CEO Calib Cassim says he has confidence in the staff of the system operator to ensure the country does not experience a blackout. | News24_Business
Source: News24 - 🏆 4. / 80 Read more »