Three energy suppliers will be paying compensation to more than 100,000 customers after not paying fees that were due under new rules three years ago. The regulator Ofgem has ordered E.On Next, Good Energy and Octopus Energy to pay a total of £8m after accusing them of "dragging their heels" by not paying fees.
Customers are each entitled to £30 if a final bill is not produced in six weeks, with a further £30 payment if the compensation is not provided within another 10 working days. This means the households recieving the compensation did not receive a final bill within six weeks after they had switched to another provider reports Chronicle Live.In addition to the companies paying compensation, a further £1.
"Our rules mean that where energy companies drag their heels, customers are automatically compensated. We won't hesitate to hold energy companies to account, as we have done today.