If you've ever gotten in a black cab in London, you'll likely have noticed just how knowledgeable your driver seems to be.
"Suddenly, knowing the name of each street in London was no longer valuable expertise, so that anybody with a drivers license could drive a taxi," Professor Carl Benedikt Frey, the director of future of work at the Oxford Martin School, told me over email."The result was more competition for incumbent taxi drivers who saw their incomes fall by around 10%.
It isn't just customer support work where this dynamic could take hold. Think translators, web designers, lawyers, accountants, copywriters, and HR professionals as well. The skills developed via advanced degrees or years of experience in a specific role, or in a specific company, might soon be embedded into a generative AI tool, lowering the bar to entry.
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