The crypto ATM business is thriving in the United States, despite criticism for illegal or predatory behavior, according to a report released by the Federal Reserve Bank of Kansas City. Crypto ATMs have a growing customer base that could sometimes benefit from better education about crypto, the report concluded.
Crypto ATMs convert Bitcoin and often other cryptocurrencies or stablecoins into or out of fiat. Like traditional ATMs, crypto ATMs are usually placed in high-traffic locations and charge a fee for their service. That fee is one of the sources of controversy about crypto ATMs, Kansas City Fed lead payments specialist Franklin Nollin the report. The average fee to use a crypto ATM is 15-16%, and operators may set an unfavorable conversion rate, effectively driving fees up to 20% in many cases.
The report identified four user groups for crypto ATMs. Some were cash users who may be unbanked, possibly by preference. Older people who found ATM technology more familiar than that of crypto exchanges made up another segment. Some users were motivated by the convenience of using an ATM, and others found ATMs provide greater relative anonymity.
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