For a long time, the immediate picture that came to mind when one thought of Pos Malaysia Bhd was that of our regular postman and his trustyBut of late, there has been another ‘mascot’ in the form of a bubbly English gentleman named Charles Brewer. Charles took the helm at Pos Malaysia in July 2021.
Practically every CEO during this period was forced to grapple with transforming their organisations, driven in large part due to the significant shifts in business and consumer demands brought on by the pandemic. But Pos Malaysia had a further handicap. Charles was the group’s fourth CEO in five years. The group had already experienced a full year of losses in FY2019. The last time this had happened was in FY2008. It recorded a net loss of RM308.02 million in FY2020. Yet, with the most extensive last-mile reach – it delivers to more than 10 million addresses across the nation – the importance of its role as the national postal service required that it continued to meet the changing needs of the natio
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