TORONTO — When talent search platform Plum noticed ChatGPT sending ripples through the tech world and beyond, it decided to turn right to the source to lay out how staff could and couldn't use the generative artificial intelligence chatbot.
Many were spurred into developing policiesby the federal government, which released a set of AI guidelines for the public sector last fall. Now scores of startups and larger organizations have reworked them for their own needs or are developing their own versions. If you're a hospital, you might have a very different answer to what's acceptable than a private sector tech company, he said.One is not plugging in client or proprietary data into AI tools because companies can't ensure such info will remain private. It might even be used to train the models that power AI systems.AI systems are still not foolproof.
"We can use ChatGPT 17 times a day, but do we have to write an email disclosing it every single time? Probably not if you're figuring out your travel itinerary and whether you should go by plane or by car, something like that," Bhargava said.How many companies have explored all the ways staff could use AI and conveyed what's acceptable or not is unclear.
However, the insurer lets workers use internal versions of Anthropic's AI chatbot Claude and GitHub Copilot, an AI-based programming assistant, because the company has been able to ensure both abide by its data privacy policies, said chief information officer Laura Money.To encourage more to experiment, the insurer has encouraged staff to enrol in a self-directed free online course from CIFAR that teaches the principles of AI and its effects.
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