Former Starbucks CEO says company needs to revamp its stores after big earnings miss

  • 📰 NBCNewsHealth
  • ⏱ Reading Time:
  • 26 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 14%
  • Publisher: 51%

News News

Malaysia Malaysia Latest News,Malaysia Malaysia Headlines

Former Starbucks CEO Howard Schultz weighed in Sunday on the coffee chain’s dismal latest quarterly report, saying he believes the company will recover if it improves its U.S. stores.

Schultz, who no longer has a formal role within Starbucks, sees an obvious reason for the downturn. He wrote that the company needs to improve its mobile order and pay experience and overhaul how it creates new drinks to focus on premium items that set it apart. “The stores require a maniacal focus on the customer experience, through the eyes of a merchant. The answer does not lie in data, but in the stores,” Schultz wrote in a letter on Sunday evening posted to LinkedIn.

traffic fell 7% in the quarter. The chain could still be dealing with the repercussions of social media backlash related to its position on conflict in the Middle East, Bank of America Securities analyst Sara Senatore wrote in a research note on Monday. Schultz, who turned Starbucks from a small chain into a coffee giant, stepped down from his latest stint as chief executive a little over a year ago. He handed the reins over to Laxman Narasimhan, who previously was CEO of Lysol owner Reckitt.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 707. in MY

Malaysia Malaysia Latest News, Malaysia Malaysia Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Ex-CEO Howard Schultz says Starbucks needs to revamp its stores after big earnings missIn its latest quarter, Starbucks reported a surprise decline in same-store sales and slashed its full-year forecast.
Source: CNBC - 🏆 12. / 72 Read more »

Howard Schultz says Starbucks needs to revamp its stores after big earnings missIn its latest quarter, Starbucks reported a surprise decline in same-store sales and slashed its full-year forecast.
Source: NBCLA - 🏆 319. / 59 Read more »