More customers blast RedMart-Lazada merger for making online grocery shopping a hassle

Online grocery shopping portal RedMart was founded in August 2011 to help make grocery shopping easier for customers by allowing them to purchase groceries and household essentials online at anytime and delivering the products to customers at their doorstep.

“Redmart had a great web site. It was clean, elegant and intuitive and mostly bug free. But now they are forcing everyone to use Redmart through Lazada and it’s a terrible experience for me: Why do I have to select items in my cart to proceed through the checkout? This makes no sense, if its in the cart then I want to order it obviouslyNo more $1 discount for certain delivery timeslots?

Other netizens concurred with these complaints and criticised the new platform as cluttered and inconvenient, compared to the old RedMart website. Several netizens even said that their heavy groceries have been erroneously delivered to their offices instead of their homes:

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