Technical Salesforce Business Analyst to create innovative ways to drive user adoption and upskilling. You will work with service users and leaders to guide discovery, research, and design efforts to create effective and efficient technology solutions to the Service teams, facilitate the creation of customer journeys while staying abreast with Salesforce innovation.
Regularly attend service team meetings to proactively identify where Salesforce could be leveraged or improved to support the users.Own on-boarding, training, increasing adoption and building high levels of user satisfaction. Keep up to date with Salesforce innovation and be an active part of the Salesforce community, actively bringing learnings and ideas to the organisation.Experience/Skills –
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