Does technology threaten to take the hospitality out of the hospitality industry?

  • 📰 globeandmail
  • ⏱ Reading Time:
  • 44 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 21%
  • Publisher: 92%

Malaysia News News

Malaysia Malaysia Latest News,Malaysia Malaysia Headlines

Dave McGinn dines at a restaurant with ‘smart tables’ and has a most enjoyable meal

'Smart tables' are one of several technologies changing the restaurant and hospitality industry.

There were apps for puzzles, games and one to read the news. The menu app showed pictures and ingredients of every item. We could order lunch with a few taps of our fingers. When we were finished, I could tap the payment app, enter my credit-card information and walk out the door without having to get our server’s attention and wait for her to bring the credit-card machine.

Self-check-in kiosks at hotels and apps that allow people to order and pay at restaurants and bars attract customers who want convenience, Fisher says. But technology also helps cut costs by reducing staff and speeding up the rate at which customers come and go.

“In one way, technology is putting the hospitality back into hospitality,” she says. “The service experience can now be focused in on more of the personal elements as opposed to the transactional elements.”

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 5. in MY

Malaysia Malaysia Latest News, Malaysia Malaysia Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

U.K. car industry warns next prime minister against ‘seismic’ no-deal BrexitThe industry said no-deal Brexit could add billions of pounds in tariffs and cause border disruption, crippling the sector
Source: globeandmail - 🏆 5. / 92 Read more »

Fossil fuel industry quietly undermining global climate talks: report‘ … bolsters the case for why governments need to look at the influence of fossil fuel trade associations at the international level’ A Bloomberg article against fossil fuels. That’s new. Good, there are too many polar bears and the religious climate change zealots won't let the Inuit protect themselves . CO2 is not the primary cause of climate change; the science is shown below.
Source: nationalpost - 🏆 10. / 80 Read more »