According to documents obtained, the Commission received a total of 19,841 complaints from telecoms consumers across its various consumer complaints channels. Of these, the NCC successfully resolved 17,851, representing a 90 per cent success rate of consumer complaints resolution during the period under review.
Also in 2019, exposure to unsolicited text messages by the consumers declined drastically through the popularisation by the Commission and the resultant activation of the Do-Not-Disturb Short Code 2442 facility by the subscribers. Though, a voluntary service, a total of 22,356, 919 subscribers have now activated the DND service either fully or partially.
The commission has revealed that 2019 will go down in history as a memorable one when the yearnings of most Nigerians to have increased stakes in the telecoms sector got an unprecedented boost through smart regulatory activities NCC. Speaking at a forum in Abuja, the Executive Vice Chairman, NCC, Prof. Umar Danbatta, said “The MTN listing has helped to translate into action, an important objective of the Commission, which is to promote local investment and ownership in the telecom sector. Also, with MTN’s shares available in the capital market, it is expected that Nigerians will buy shares and by purchasing the shares of MTN, they will be financially empowered and be socially transformed.