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In November, London's transport regulator Transport for London refused to renew the ride-hailing firm's license, highlighting a "pattern of failures" on safety and security. In some 14,000 cases, it said, Uber drivers had completed trips using an incorrect profile picture.Reuters Around the same time another opponent, Bolt, sent its customers an email, claiming news of Uber's woes had brought in "thousands of new sign-ups already".
Speaking to Business Insider, the firm insisted it had developed a"great relationship" with the regulator, saying it had actively engaged in discussions around safety and compliance.
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