REUTERS: ServiceNow Inc on Wednesday said it released a new version of its cloud software with artificial intelligence technology designed to fix practical problems, such as helping users reset forgotten passwords.
For example, if an employee needs to reset a password to access human resources software, the person can talk to a virtual assistant in the ServiceNow system that can ask a few questions and reset the password automatically. The system uses a technology called natural language processing to understand the request, said Dave Wright, ServiceNow's chief innovation officer.
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