South African e-commerce is a COVID-fired market of risk and reward

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Like many of her compatriots, Kubashnee Moodley made her first foray into online shopping during South Africa's coronavirus lockdown. She is not a satisfied customer.

) said that home delivery suspensions were temporary, resulting from an employee testing positive for the virus, but acknowledged that increased demand had caused delays.When the lockdown began, Pick n Pay partnered with Bottles, an alcohol delivery app that expanded into groceries with the promise of same-day service.

Sixty60 - a grocery delivery app run by Shoprite’s Checkers supermarkets - backed away from hourly dispatching, opting instead for same-day delivery. It is now expanding its delivery area weekly. It is now processing 2,000 orders a day - five times 2019 levels - and has done a year’s worth of turnover in the past two months.

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