Jonathan Bachman/Getty ImagesIn 1978, Arthur Blank and his cofounders launched what would become the world's largest home improvement retailer: Home Depot.
Fresh off being fired from the retailer Handy Dan, Blank and Marcus teamed up with investor Ken Langone and merchandiser Pat Farrah to found Home Depot in 1978. Blank succeeded Marcus as CEO that year, only to be forced out of the company by his successor Bob Nardelli in 2001. We really got a very strong understanding of not what was in a report that was filtered 12 times over before it got to my desk, but just reality. What was working and what wasn't.
We'd call the store and say, "Áine Cain was just in the store and she was unhappy about our tile work, et cetera. She says the tile came in the wrong color and she didn't realize it until after they installed it. We have to replace the tile." On the other hand, 2020 can also be the year where a retailer — or any kind of company — can be smart and sharpen or fine tune some skills like the Zoom stuff, that everybody's learned to do well.
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