last week, CEO John Foley wrote that the company expects order delays to continue through at least June 2021.
"Our support team is doing their absolute best to address any issues that arise as we balance delivery and service appointments with the guidance and requirements of local governments during this challenging time," a Peloton spokesperson said in a statement to Business Insider. "We welcome feedback and encourage any members who have questions or concerns to contact our member support team.
By mid-May, she had received the correct parts, but when she went to make the repair, she found that the bolt was too stripped to repair. At that point, a customer service rep told Shawki that the company was no longer encouraging users to make repairs themselves and that she would need a new bike frame, but that they would contact her when they were able to schedule a technician visit.
"It seems like since they are profiting so much during the pandemic, it's a little bit odd to me that can't either increase the amount of reps or offer some other sort of compensation for having to wait, besides a couple of free months of membership," she said.
U screw the petal into the threads...🤡🤡🤡
SJToNe555 about right or what?
I got you onepeloton peeps. That was litterally my job at Flywheel reattaching those suckers 😆
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