Most people only think about insurance when they need it. As a result, reads the study, "one of the biggest drivers of that decline in satisfaction is a general lack of awareness among customers" — that is, once people who had never really called their insurance companies started dealing with them during the pandemic, those customers were unhappy with the experience. The J.D.
The study found that historically, customer satisfaction with car insurance providers is usually around 88% and a good indicator of loyalty and retention. In March 2020, before the COVID-19 lockdown, customer satisfaction with auto insurance providers was at 68%.
Big? I got 4% of six month premium. When my driving declined by 70%.
that's not a fact.
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