Facebook is buying the chatbot startup Kustomer - Business Insider

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Facebook is buying the customer service startup Kustomer, furthering its push into e-commerce

Facebook said it would buy the customer service chatbot startup Kustomer for an undisclosed financial sum.The transaction reportedly values Kustomer, which allows businesses to pull customer conversations from various channels into a single screen, at around $1 billion.Facebook said on Monday it would buy customer service startup Kustomer, as the world's largest social network forays further into e-commerce.

Kustomer allows businesses to aggregate customer conversations from various channels into a single-screen, and also to automate some of the responses to buyers. The firm already offers its services on Facebook Messenger and Instagram. Earlier this year, Facebook launched Shops, a service that allows businesses to display and sell products across its platforms.

 

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