ServiceNow BrandVoice: Rise Of The Introvert (And Other 2021 Business Predictions)

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With a new year on the horizon, we asked data guru Mike Bugembe what's next. His insights might surprise you Sponsored by servicenow

, he helps leaders understand and utilize data in a way that benefits the entire business. —and why leaders will need to change in response. What’s your view on remote work as our new reality? Are we in a good place? 2020 has elicited many different perspectives on life and work. You have some who can’t wait for it to end, and some who think this is the reset we needed. It used to be that the person who spoke loudest, interacted with more people, and was more popular was considered more useful.

I think it is a good thing. It allows us to be more productive. Some people argue that we can’t connect, but personally, I’ve connected more with people during this time than ever before. Because remote work is conducted digitally, we’re generating a massive amount of new data. How can we make this data valuable? Data is an asset. It only becomes valuable when used properly. If you cannot transform it into either insight or predictions, then it’s just sitting there. We need to educate leaders to understand exactly what they can do with it. Look at companies like Facebook or Netflix, for instance.

For example, using data can deliver game-changing insights into employee well-being and performance. With the right questions, we can find out who is likely to be more productive in the mornings or even identify the toxic individual at work whose mere presence reduces productivity. This gives leaders the ability to identify those situations and find ways to help people be the best they can be.

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