Business in the time of Covid-19: Penang pet shop turns to delivery and drive-through services to drum up business | Malay Mail

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Business in the time of Covid-19: Penang pet shop turns to delivery and drive-through services to drum up business

In the first MCO last year, customers called in their orders and would be delivered to them. ― Picture by Steven KE OoiGEORGE TOWN, March 25 — A Penang-based pet shop has turned to innovative ways to stay relevant in a time of frequent disruptions to the retail business due to the Covid-19 pandemic.

Dalbinder Singh, 32, said during the first MCO last year, customers called in their orders and he would deliver pet food and other essential items directly to customers living anywhere on the island. “More people are adapting to ordering items online so I have also set up a website for them to order online,” he said.While he was kept busy during the first MCO last year, he said business was not as good during MCO 2.0 this year.

“There are customers who don't want to come out so we will still deliver for free to places nearby,” he said.As an added convenience, he even offers drive-through services for customers to pick up their items without getting down from their cars.

 

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