06 December 2021 - 16:35I have a small business in Rondebosch, Cape Town, and have become frustrated with the manner in which banks treat their customers. We have dealings with branches of two different banks, but the problems appear endemic to both.
Both banks have recently ceased to provide a teller service. The problem of where a retail-type business is now supposed to obtain change for the tills appears not to have been addressed. This must have implications for thousands of small businesses throughout the country. One of the banks took it upon itself to change the internet banking log-in protocols, and one is now unable to access the service. The system was working perfectly the previous day. I went to the local branch only to find four other customers with the same problem.