Rogers customers are outraged, but will they really leave? Company offers five days’ credit ‘as a first step’

The Rogers network outage has stirred social media outrage, led to an uptick in official complaints and prompted many to say they plan to cancel their services with the company.

It also said the Canadian Radio-television and Telecommunications Commission would conduct a formal inquiry. On Tuesday, the telecom regulator said it has sent Rogers a detailed list of questions about how and why the outage happened. The company has until July 22 to respond at which point the CRTC “will determine what additional measures need to be taken.”

“When something happens one time, people sort of write it off,” he said. “When this sort of thing happens a second time, it becomes very, very different.” But this time, Fleisher has made up his mind. He’s still having trouble with his cellphone, which he uses for work — some of his texts aren’t going through and his calls are dropping.

However, after Friday’s outage, Geist thinks some customers will be more likely to make the switch this time.

Fido will only credit one day back. It’s ridiculous. Fidomobile

I lost emails....god knows what. The last time this happened it was because i was hacked and rogers indicated it happened during some work they were doing.🤨

Stop calling it a Monopoly! It’s an Oligopoly, doods.

The only thing you get if your ISP is a Rogers reseller.

What does that mean? Is it the whole month free?

Went to the mall today and saw line ups at ALL carriers except for rogers. If i were TELUS Fidomobile bell virginmobile or any other peovider. I would be offering deep discounts to lure consumers fed up with rogers.

What happened 2 non Rogers CSR that were impacted who couldn't use their INTERACT Banking call 911calls how many people died as a result how will these people be compensated & why hasnt the PrimeMinister addressed this issue what role did BillC15 play in the Outage

Just look at their HQ building. It is a Cathedral not a business office building. They have turned IT into their own religion and they do what ever TF they want. How big suckers we all are?

Unfortunately 5 days isn’t enough when small business lost thousands of dollars. Rogers needs to reconsider or their customer will take their business elsewhere

Five Days ? That is an INSULT !! Monopoly at its maximum expression RogersOutage2022

how about Fiber Optic Connections for internet & TV services? how about 1 Gigabit Symmetrical internet speeds into residential and non residential buildings minimum speed? how about improving their infrastructure so issues like the outage doesn't happen?

Pretty poor compensation to just prorate the bill for those who depend on the service for their livelihood & lives (911)

Allow more competitors. Kill the monopoly. Canadians pay the highest cell phone bills in the world, then outage?

Boooo. Credit them a month's worth or gtfo Rogers

Too funny you’re Leftwingturd newspaper and it shows. Rogers outrage stirs outrage? Your logic doesn’t support logic

Poll: Are you done with Rogers?

Poll: Should customers be credited more?

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Industry minister to meet with Rogers CEO after 'unacceptable' network outageCanada's industry minister will convene a meeting with the leader of Rogers Communications in the wake of a massive outage that paralyzed the company's network and hampered several crucial services, his office announced on Sunday, even as some customers continued to report service disruptions. Poll: Will you switch from Rogers? Poll: Should consumers be credited for outages?
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Rogers CEO and other telecom execs summoned to meet with industry minister after outageIn a written statement, a Rogers spokesperson said the company is “looking forward” to the meeting. Oh I bet they're just shaking in their boots. The Liberals work for corporations, not Canadians. How much Government money will they all get My taxes, when I can barely afford groceries should not be flowing to companies with executives with millions of dollars in cempensation.
Source: TorontoStar - 🏆 60. / 55 Read more »

Industry Minister to meet with telecoms after ‘unacceptable’ Rogers outageRogers said its networks were close to being fully operational on Sunday, but some customers were continuing to experience ‘intermittent challenges’ with service Rogers Canada Was Hacked i had reported a vulnerability in their servers by Thursday Night but Canadian People are Being Lied by media and Rogers i got all proofs check my pinned tweet rogersoutage rogersdown internetdown Canadian media and Rogers are lying Roger got hacked by Thursday nigjt There will be more unacceptable outages and not just at Rogers. CyberWarfare
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Industry minister to meet with Rogers CEO after 'unacceptable' network outageCanada\u0027s industry minister says he plans to meet with Rogers CEO and other telecom leaders after an outage shut down the Rogers network. “unacceptable”?…. NO! it was unfortunate, with these technologies this type of thing can happen….you have to have empathy for Rogers! This not the last time something like this will happen to a high tech company…..it’s the world we live in! It would be nice if they would address the cell towers damaged from the derecho storms in Ont on the May long weekend. In Ottawa, my cell service is patchy, calls dropping and cutting out. How much longer until they’re repaired? So stop coddling the telecoms here and open it up to the American companies.
Source: ottawasuncom - 🏆 4. / 92 Read more »