Xcel Energy has approximately 1.3 million customers in the state and allows customers to opt in to its AC Rewards Smart Thermostat Program, which allows the company to override thermostats in order to ease the electrical grid. In return, customers receive a $100 credit and an annual rebate of $25.Customers still have the option to override the company's restrictions, but during"energy emergencies," their thermostats are locked by Xcel.
"Customers are aware of this when they enroll in the program," Aguayo said. She added that it's a voluntary program so customers are always free to opt out if the program"no longer meets their needs."
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