Outback retailer under fire over business model that 'exploits' Indigenous customers

abc.net.au/news/accc-considering-issues-raised-over-urban-rampage-/101435232A retail chain expanding rapidly across disadvantaged communities in regional Australia has come under fire over its business practices, which financial counsellors say are predatory and exploit welfare recipients.

Alan Gray, a financial counsellor at Bush Money Mob in the Kimberley, said the company’s business model focused on getting "instant access" to customers’ Centrelink payments without sufficiently explaining how the money was being taken. "In my experience, there's very little information provided to the customer about these Centrepay accounts," he said.

The statements show deductions of $200 or more are often made from customers’ Centrelink payments, which can be equivalent to about one third of a person’s fortnightly income if they are on receiving the JobSeeker payment.Over the border in Nhulunbuy, Anglicare NT financial counsellor Fiona Pettiford said she held concerns over the number of Urban Rampage customers presenting for emergency relief funding after shopping at the retailer.

It has also been submitted that prices are not displayed on some items, and that goods are poorly categorised into broad groups such as "accessories" on receipts, making it impossible to identify what has been purchased or make a return. A spokesperson for Services Australia said the concerns raised about the retailer were being investigated and "appropriate action" would be taken against any business found in breach of the Centrepay policy.

Fanbloodytastic!!!! FINALLY... these 'business people' have been doing this for years!!!

SO what EXACTLY is the problem here? Doesn't retail do that to ALL of us?

It just shows that they have too much money for free and no respect for it.

We can’t expect Indigenous Australians to take responsibility for their own actions, we have been taking responsibility for their problems for too long.

No personal responsibility these days?

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