the casual-dining chain owned by Brinker International Inc., in August halted the rollout of Rita, which seated guests, served food, bused tables and sang “Happy Birthday.” The decision came just four months after Chili’s had expanded Rita from 10 trial locations to 51 more restaurants.
Juan Higueros, co-founder and chief operating officer of Rita maker Bear Robotics Inc., said the company was surprised Chili’s put the technology on pause as research indicated it was largely well-received by staff, adding that one Chili’s employee this week posted a TikTok video of workersI have not seen good examples of companies successfully deploying robotic systems in low-margin, public-facing settings.
“I have not seen good examples of companies successfully deploying robotic systems in low-margin, public-facing settings,” Prof. Beane said.Chief Executive Chris Kempczinksi in July told investors and analysts he thought robots weren’t a practical solution to labor demand in the vast majority of restaurants.
Rachel’s Kitchen staff primarily use Servi to share the load when bringing food and drink to a big table or multiple tables, Ms. Roxarzade said. Servers are glad to not have to walk back and forth to the kitchen as much, and get to spend more time on the guests, she added. The perils of the outdoors are a big problem for delivery robots, in particular. The internet is flooded with videos of coolers-on-wheels driving themselves into potholes, getting stuck in snow, crashing, being stolen and, in one case, getting obliterated by a freight train.
Jeremy Shirk of Conan's Pizza in Austin found things to like about Cocos, even though they were slower than his delivery drivers.“My biggest pie, that we call ‘the Savage,’ weighs about 6 pounds,” Mr. Shirk said. “It doesn’t really do well bouncing around for 20 minutes.”
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