. The airline said it will also compensate other employee groups who worked through the period, although it did not immediately identify which employees or how much they’ll receive. The union representing Southwest’s 18,000 flight attendants said its members also were offered some additional pay, but provided no specifics on what it entailed.
Earlier this month Southwest disclosed the cost of the service problems, which resulted in more 16,700 canceled flights between December 21 and 29, would cost the company between $725 million and $825 million. About half of that cost was the result of lost ticket revenue, with the rest allocated to customers’ compensation, higher operating costs and increased pay to employees. Southwest said the “gratitude” pay to employees is included in that estimate.
Wait, what pilot was “working” when the system crashed? I know a lot other folks did but I’m pretty sure there was some crew rest going on
Just pilots? What about those poor desk agents that went through literal hell?
Can’t wait for flying cars You boys will be done for SouthwestAir
A reward for being bad.
Just them though?
Hopefully the paying customers got adequate compensation.
Gratitude pay ? WTF is that? Adult trophy winners.
And then gave the passengers they stranded for days a free scoop of TCBY yogurt and a $10 gift card to dollar general.