mid-market companies – those with fewer than a thousand employees – are primarily focused on overcoming the many challenges in the way of accelerated growth, especially as we move into the first fullWhile studies show that most mid-market employees have a desire to be productive by performing the core tasks of their job, they are restricted in doing so by tedious processes and lack of workplace automation.
While mid-market companies are quicker and more agile to change, with fewer people to account for and less waiting for committees to drive action, the reality not only in South Africa but globally is that inflationary pressures are driving costs up, which affects companies’ ability to fund operational model transformation.
Doing so will require them to plug the resource gap and acquire necessary capabilities – which is where outsourcing and managed services from trusted suppliers come in to play. They’ll also need to access real-time data and analytical capabilities to inform better business decisions, and they’ll need to find ways to overcome the current mix of paper and manual information, different systems and dispersed information, which together act a barrier to profitability and growth.