The warranties through Montage Furniture Services are sold across the country by retailers big and small.
She said after four months of back and forth, Montage told her it wouldn't replace the table but would fix the broken leg as a courtesy. But once Action News began asking questions, the company changed course and agreed to refund her for the set and warranty as a courtesy even though it was not required by the contract.The Action News Investigative Team uncovered 583 complaints against Montage with the Better Business Bureau over the last three years. Most are for non-coverage.
"I'm like, 'what do you mean you're just denying my claim?'" said Jason Gibson. "And she said, 'well so we can deny anything we deem necessary.'"
Remember when they were sex trafficking children on Wayfair disguised as “furniture”. Oh right you didn’t report on that.