After getting a text message asking about a purchase, Charles Haney got a call from what he thought was his bank’s fraud division on Dec. 7 to verify if he was paying for something in Florida.
But during that call on Dec. 7, he said his business relationship manager from his local Chase branch in Cypress called to ask if he was trying to wire transfer $42,000. All four transfers went to banks in different states, according to bank statements Haney provided. His business checking account was drained from about $192,000 to around $3,000 within a matter of minutes.
He also filed a fraud claim with Chase, which the bank denied, which doesn’t make sense, he said, since the local relationship manager called to ask about the first wire transfer.
Good Banks don't cancel account or anything over the phone: They'll ask you to visit nearest location to resolve issues. I think Charles Haney's alleged bank fraud div rep & business relationship manager were working together. ChaseBank should refund the unauthorized monies.
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