When Tara Vanderloo’s employees are mulling leaving her enterprise software company, she wants to be one of the first people they tell – and to hear their unvarnished reasons why.
Sensei Labs adopted engagement interviews in late 2021, when companies saw millions of people worldwide leave their jobs in what economists and businesses branded “The Great Resignation.” The survey asks workers whether the company lives up to its values and “would you recommend Sensei as a place of employment to others?”
“Their language was like, ‘this has changed my life,”’ said Vanderloo. “If you have kids, it just makes things easier to get all your chores done or doctors’ appointments or focus on your hobbies or whatever you want to do.”“It’s not like the sky is the limit,” she said.Chief people and culture officer Michelle Brooks has done “engagement interviews” twice with the 200 staff at Toronto cybersecurity firm Security Compass.
The interviews Brooks has done so far have yielded valuable insights. For example, she learned that some workers aren’t necessarily seeking a promotion. They just want more responsibilities, opportunities to learn and even the ability to go to a conference. When the chief executive of the company asked her what it would take to get her to stay in a touchpoint, she told him and ended up being made a full-time employee with benefits.
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