FedEx: A 50-year revolution of business

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Fifty years ago Fred Smith founded the company that revolutionized business. Once you see it, you will never again take overnight delivery for granted.

headquarters in Memphis, packages are routed around the world using computerized conveyer belts and elbow grease. Once you see it, you will never again take overnight delivery for granted.

Smith saw the future when he was still an undergraduate at Yale, moonlighting as a charter pilot flying computer parts."What I was looking at was the first stages of automation of our society, moving to a computer-based society," he said."It was just the recognition society was automating.""I suppose that would be a good way to describe it."But first, there was Vietnam – two combat tours, a silver star, bronze star, and two purple hearts.

"The most important way we reward them is good pay and benefits," said Smith."If you work for us, we'll put you through college.""Well, they are, but they still get medical benefits and tuition refund." But Smith's hub-and-spoke system proved that overnight delivery was possible."It was just stunning to people that you could do that," he said. Within months there was a tenfold increase in the number of packages FedEx delivered.

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