. Respondents in the 2020 survey credited these setbacks to external factors, such as rocky transitions to WFH at partner organizations and other pandemic-related slowdowns, but also internal problems, such as difficulty doing ad hoc problem-solving without being in the same physical space. Companies have about struggling to record voiceovers, increased stress on servers, and shipping delays.
The comparison is stark: Public video game companies that moved to a remote work model reported 4.4 times more delays than they did pre-pandemic. In contrast, video game companies thatshift to remote working reported roughly half the delays compared to pre-pandemic. Lest we chalk this up to a regional effect, Bandai Namco, which is headquartered in Japan and quickly pivoted to a remote work model, reported six times the delays compared to pre-pandemic.
These statements underline one particular potential cause for delays: a reduction in informal, unplanned conversations that lead to tacit knowledge exchange and new, creative ideas. The collaboration data collected by Humanyze, a workplace analytics firm founded by one of the authors, supports the view represented in these anecdotes.
First, leaders must recognize that most organizations will not be able to have a one-size-fits-all approach to remote work. What differentiates teams that have been collaborating effectively? The nature of the work matters; video game developers have different needs and habits than, say, the marketing teams responsible for promoting finished games.
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