As a result, all but five of the 17 utility providers will have to give back money to customers. The others can increase prices.
Thames Water is the company that has to pay out the most, with more than £101million to send to customers, followed by Southern Water, which has to pay out £43million. It's followed by Dŵr Cymru and Anglian Water who have to return £24m and £23.4m to their bill payers, respectively. Water firms were classed as leading, average or lagging in categories including pollution incidents, customer service and leakage. No company was ranked as leading.
Seven are categorised as lagging in the 2022-2023 targets: Anglian Water, Dŵr Cymru, Southern Water, Thames Water, Yorkshire Water, Bristol Water and South East Water.Companies that have to give back money to customers are:
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