: Local enterprises are encouraged to capitalise on their proximity to advanced global business services centres in the country by embracing the technologies utilised by these shared services hubs.
Teoh said that GBS centres in Malaysia provide shared services using digital technology for global internal customers, such as finance, human resources, procurement, supply chain, and information technology . Teoh also said that the automation and digitalisation process in Malaysia has indeed accelerated after the COVID-19 pandemic but much more effort is needed as many enterprises are still considering cost as a significant barrier when it comes to the need for digital transformation.
She said one of the reasons she started the summit in the early years was to make it a platform for the country’s local companies to join and learn from the multinational GBS players who are using high-end technology. “So, diversity for us is critical to achieving high results. We see that different mindsets, different ways of thinking, different backgrounds and cultures create better solutions. People can think outside of the box more,” Paxton told Bernama at the same event.
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