Riah Phiyega, CEO of Safer South Africa, Ashif Black, Business Development Specialist, inDrive, Chris Hlabisa, Deputy Director General, Department of Transport, Brigadier Arikum Veeshani, South African Police Service and Tebatso Mamabolo, Student Engagement Representative, UJ.. However, safety concerns could act as a speed bump on this growth trajectory.
The SAPS currently do not have crime statistics specific to the e-hailing industry. However, robberies, hijackings, assaults, and violence areBlack also stressed that incidents must be reported. “Doing so serves a dual purpose. First, it equips SAPS with crucial data to strategically deploy police officers and deter future crimes.
He adds that operators must also ensure that the app has been built in such a way that safety is prioritized. “To illustrate, drivers should have the option to accept or decline a passenger based on existing ratings and reviews. Biometric authentication, such as thumbprint or facial recognition, must also be performed to confirm the rider’s identity. Additionally, the final destination must be provided with potentially dangerous areas flagged so informed decisions can be made.
Black acknowledged that even with precautions, incidents can happen. “That’s why in-app safety features are crucial. Both riders and drivers must have immediate access to help – a single button to connect with police, request medical assistance, report to the platform, or contact a trusted friend. This empowers everyone involved to react swiftly in an emergency.