Amazon wants a slice of South Africa’s R70-billion market

  • 📰 mybroadband
  • ⏱ Reading Time:
  • 65 sec. here
  • 10 min. at publisher
  • 📊 Quality Score:
  • News: 53%
  • Publisher: 67%

Amazon News

E-Commerce,Headline,Shein

Global e-commerce giants are making South Africa’s R70 billion e-commerce market more competitive than ever.

South Africa’s e-commerce sector is growing by billions yearly, but logistical challenges and fierce global competition make it difficult for local companies to remain competitive.

According to the report, the sector grew 29% from R55 billion in 2022 and now represents 6% of the total retail market, which generated R1.1 trillion in sales in 2023. A whopping 98% of this generation owns smartphones, and 32% shop online at least once daily, which is more than any other generation. “These services ensure the convenience promised by e-commerce platforms extends far beyond the digital transaction, to the physical delivery of products.”

“However, it is essential to continue protecting the business and maintaining the high quality of service we deliver to our customers.”For example, the Courier Guy’s customer support team uses conversational bots, which allow customers to input basic information such as names and label number details before their call or chat is routed to an agent.

Amazon, for example, offers a wide selection of local and international brands across 20 product categories, with same-day and next-day delivery options. Additionally, Amazon provides over 3,000 pickup points and an easy return system.One driver that Higgins believes fuelled hype around the Amazon South Africa launch was related to people’s experiences with other international digital businesses, such as Google and Netflix, which quickly dominated local markets.

We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 11. in NG
 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.

Nigeria Nigeria Latest News, Nigeria Nigeria Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Top companies in South Africa offering big bursaries for 2025 – including Standard Bank, Amazon and moreMany of South Africa’s biggest employers offer funding to undergratdate and postgraduate students.
Source: BusinessTechSA - 🏆 24. / 61 Read more »