In March 2019, the findings of an investigation by the Financial Conduct Authority uncovered evidence of widespread unclear and excessive car finance costs, affecting millions of UK drivers.
YOU must have used finance, which includes hire purchase agreements such as Personal Contract Purchases, to buy a car, van, campervan or motorbike before January 28, 2021.You may not know this but if you ask them, they have to tell you. If it has been longer than that, it should be within three years of you finding out there is a reason to complain.If you think you've been affected, you can complain to your lender or the broker.
Ask them to tell you if there was a discretionary commission arrangement in place — and say that if there was, you want them to investigate your complaint about this arrangement.