The legal operations specialists who use their technological knowhow to support companies’ in-house lawyers are the focus of this last instalment of the FT’s monthly Accelerating Business series for 2024. The series examines the way lawyers, managers and legal tech providers use the latest resources to keep pace with business needs: this time we highlight five legal operations professionals.
For example, AI research or answers to legal queries will be based on large legal databases, maintained by Salesforce suppliers, which include links to legal rulings for corroboration. Using AI in these ways was a significant factor in helping Salesforce to shave more than $5mn off its spending on external legal services in the past financial year and to manage legal suppliers better, says Murgel.
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