But when a passenger demanded a refund from a cruise company after the ship skipped three of the five ports on her itinerary, it turned out she was in the wrong.
“Your captain was booed at the information night the day before we had to leave this terrible excuse for a cruise. There has to be a refund as I did NOT get what I paid for so that would be considered fraud. Cruise contracts — the fine print hardly any of us read — spell out the itinerary is not a guarantee, and the company can decide to deviate from the original course at any time for whatever reason.
Norwegian Cruise Line is not the only company that stipulates itineraries can be changed at any time for any reason.Royal Caribbean Australia says: “We cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary,” the terms and conditions read.
this is why I keep telling people unless you love to do nothing but stuck onboard with occasional drinks and reading books in your cabin don't bother with cruise - UNLESS you get it for free :p
This is stock standard in EVERY cruise line's terms and conditions. If she knew better than the captain like she's acting maybe she should have tried to sail the ship herself 🙄