Labelers training AI say they're overworked, underpaid and exploited by big American tech companies

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Kenya News

Artificial Intelligence,AI

Digital workers in Kenya had to sift through horrific online content to train AI, but say they were underpaid, overworked, and got inadequate mental health support. So they're fighting back.

The familiar narrative is that artificial intelligence will take away human jobs: machine-learning will let cars, computers and chatbots teach themselves - making us humans obsolete. Well, that's not very likely, and we're gonna tell you why. There's a growing global army of millions toiling to make AI run smoothly.

And not only did the jobs not pay well – they were draining. They say deadlines were unrealistic, punitive – with often just seconds to complete complicated labeling tasks.Lesley Stahl: Did you see people who were fired just 'cause they complained?Fasica: Yes, we were walking on eggshells.They were all hired per project and say SAMA kept pushing them to complete the work faster than the projects required, an allegation SAMA denies.

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