As is the case for all small business owners, Aaliyah Nitoto, the founder and winemaker of Free Range Flower Winery, is really busy this holiday season.But Nitoto is behind, far behind, on sales and engagements, because of an issue she's been working day in and day out to try and solve from behind her keyboard.'I've lost over a month of advertising,' she said.
A few weeks later, Nitoto finally was able to speak with a human, confirmed to be with Meta Support. A week later, she received an email explaining the hackers were out, she doesn't owe any money, and the situation was resolved.But Nitoto said the situation wasn't actually resolved because she still can't access her ad account.'I still am not able to get in,' she said.And once again, she's feeling powerless.