80,000 jobs expected from call contact center industry

– From 80,000 to 100,000 jobs are expected from the IT-Business Processing Outsourcing industry as, the Contact Center Association of the Philippines predicted.

Contact Center Association of the Philippines chair Benedict Hernandez is confident the call center industry in the country will continue to grow because the Philippines has a very strong foundation and remains the leader in customer experience delivery. CCAP President Jojo Uligan said the organization has 107 call center companies as members and they provide 70 to 80 percent of the employment in the country.Uligan said the shift to the digital market unlocks new opportunities for the local contact center industry. For the last 15 to 18 years, work skills and talents in the industry have changed tremendously with the introduction of digitalization, artificial intelligence, analytics, and robotics.

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