Zestlife’s contact centre achieves remarkable turnaround after optimising its Telviva investment

📆 23-5-2024 08:59:00
📰 ITWeb

⏱ Reading Time:
16 sec. here
10 min. at publisher
📊 Quality Score:
News: 38%
Publisher: 51%

Zestlife Nieuws

Contact Centre,Telviva,Financial Services

Challenges that were resolved included dropped calls, long wait times and no customer context visibility for agents.

* Improved customer service and sales.Zestlife is a financial services provider that offers insurance products, including gap cover, dental cover and credit protection. With such a wide and comprehensive array of insurance products, Zestlife has built its business on being passionate about its customers and treating them fairly. This requires efficient and effective management of customer communication and engagement.as it is where customers interact with the business.

Through the Telviva technical team’s close collaboration with Swain, the Zestlife staff gained an understanding of how to set up and effectively deploy the Telviva solutions. Ultimately, the successful turnaround of the contact centre has enabled flexibility, agility and scalability for future growth.

Wij hebben dit nieuws samengevat zodat u het snel kunt lezen. Bent u geïnteresseerd in het nieuws, dan kunt u hier de volledige tekst lezen. Lees verder:

Schrijf commentaar

Nederland Laatste Nieuws, Nederland Headlines

Similar News:Je kunt ook nieuwsberichten lezen die vergelijkbaar zijn met deze die we uit andere nieuwsbronnen hebben verzameld.

Beaufort West residents highlight challenges - SABC News - Breaking news, special reports, world, business,Beaufort West faces many challenges ahead of 2024 elections
Bron: SABC News Online - 🏆 32. / 51 Lees verder »

Navigating market access one of the biggest challenges for small businessesSouth Africa Today, News source, provides breaking news on South Africa, world, Africa, sport, travel and more.
Bron: SATodayNews - 🏆 44. / 51 Lees verder »