Koodoo's new solution was built in collaboration with major lenders, as well as regulators and trade bodies. Currently available via a standalone website, the digital tool gives consumers access to content and FAQs related to mortgage payment holidays, details on their lender's terms, and personalized projections of what their payments would look like during and after the deferment period.
Additionally, consumers are able to apply for payment holidays with their lender via the website. The solution will also soon be integrated with ClearScore, Compare The Market, Confused.com, Tools offered via Koodoo's solution can help consumers better understand mortgage payment holidays — and data suggests that guidance for mortgages is needed.
A number of digital mortgage technology providers are working to help consumers through the coronavirus crisis, and in turn streamline lenders' operations. Mortgage payment holidays have led to an increase in call center volumes for lenders, with Halifax
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