Amazon note to sellers on price gouging: 'There may be some confusion' - Business Insider

to fix price gouging on its site, Amazon acknowledged in a letter to sellers that its system may be difficult to understand. But sellers now say Amazon is overcompensating and pushing too hard, leading to a surge in unfair product and seller suspensions.

"We recognize there may be some confusion as to what may trigger offer removal or account suspension for price gouging under this policy," Amazon said in the note. "Our systems attempt to account for these variations in state law while recognizing that the costs of many goods are increasing due to the worldwide effects of the COVID-19 pandemic," Amazon said in the note.

Amazon's representative told Business Insider in an email that the note was meant to provide "even more detailed guidance" on price gouging, as laws vary by state. Sellers who feel they were unfairly suspended should reach out to Amazon directly for a separate investigation, the spokesperson said.

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