Industries are struggling to respond to consumer queries amid increased online conversations. Across all industries, the rate of response to customer posts that require attention has dropped by 26.6% after 15 March.
Business Day TV caught up with BrandsEye CEO Nic Ray, who completed a survey to show how customer queries, and complaints, have increased online since the lockdown began.
Resumimos esta notícia para que você possa lê-la rapidamente. Se você se interessou pela notícia, pode ler o texto completo aqui. Consulte Mais informação: