Four takeaways from Congressional hearing on Southwest's meltdown - Dallas Business Journal

with regional business leaders near Baltimore/Washington International Thurgood Marshall Airport on Thursday morning, though Jordan was not one of them.

"They need someone over at the Department of Transportation who is going to get the job done," Cantwell said."We need to make sure that consumers are consulted, that their reimbursement fees are continuing to be held up, or as the president said the other night, making sure that children get the access to the seat next to their parents.

"Tomorrow, the fix will go in and will be live in a production system, and it has already had two rounds in our test system," Watterson said.While Watterson acknowledged technology was an issue during the meltdown, he said it was not"issue." Instead, he said Southwest's management believes the root cause of the cancellations was a lack of capacity to handle winter operations.

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Despite December flight cancellations, Southwest expects business travel to soon hit 2019 levelsThe airline is addressing issues that led to widespread cancellations in December Hard pass. I’ll avoid them as much as possible.
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