How Banks are Damaging their Business by Misusing Chatbots | HackerNoon

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The US State of Multichannel Customer Service, found two-thirds of customers are frustrated with companies before they speak with agents. - banks chatbots

The global chatbot market is growing for a reason. In 2019, valued at $494.68 million, the sector is predicted to reach $3.39 billion by 2027.

With the support of artificial intelligence and chatbot data, banks can lower risks and provide bespoke services. But banks need to better understand how to apply these tools correctly and effectively for their audience.

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